Consumer Feedback

ReGen receives a lot of great feedback from the people who use our services.  Our consumer feedback form provides people with the opportunity to assess how we live up to the principles set out in our Client Charter.

We regularly report back to our consumers on what action we have taken as a result of the suggestions  we have received, or how we are working to resolve identified problems.  These reports are made available in the waiting area at our Coburg site. See below for the full list of reports.

This month's report includes feedback from people using our Curran Place residential withdrawal service on the food, activities and access to mobile phones during withdrawal.  It also includes positive comments from young people using the William's House service, including our first documented feedback on the therapeutic impact of Obi, our neighbour's cat.

This month's report includes feedback from people who have used our adult and youth residential withdrawal services on improvements we could make to the menu, family visits and the physical environment. It also includes positive comments about short waiting times for withdrawal and people's experience when they enter our residential services, including the impact of our new Mother and Baby withdrawal service.

This month's report includes feedback from people using our adult and youth residential withdrawal services in February on the impacts of our no smoking policy and how we can keep improving the services for others.  It also includes a sample of compliments about the accessibility and effectiveness of our services and the physical environment at Curran Place. See images of the refurbished Adult and Mother Baby unit on the service pages.

This month's report provides a summary of how we've responded to feedback from people using our Adult & Mother Baby withdrawal service at Curran Place. We have noted the feedback on the difficulties some people are experiencing as a result of the unit's no smoking policy and are working to provide people with a range of options (including various forms of nicotine replacement). We've also taken on the feedback about weekend activities and music in the unit. It's great to hear people are loving the new facilities and that it has been easy to access the service once it reopened (after the recent renovations).