Consumer Feedback

ReGen receives a lot of great feedback from the people who use our services.  Our consumer feedback form provides people with the opportunity to assess how we live up to the principles set out in our Client Charter.

We regularly report back to our consumers on what action we have taken as a result of the suggestions  we have received, or how we are working to resolve identified problems.  These reports are made available in the waiting area at our Coburg site. See below for the full list of reports.

This month's report details how we've responded to feedback on the physical environment and activities programs from people who used our residential withdrawal services in September.  It also includes a selection of positive comments about our staff, the welcoming environment we provide in our services.

This month's report on how we've responded to feedback from people who used our services in August about the physical environment and activities at our adult and youth residential withdrawal services. It also includes a selection of positive comments about our staff (our reception staff in particular) and our services.

Our latest report provides our response to feedback from people who used our services in April and May, including suggestions about recreational and therapeutic activities at our adult and youth withdrawal units. It also includes a summary of positive comments about the accessibility of our services, our staff and the programs they deliver.

Our latest report provides a summary of how we've responded to feedback from people who used our services in June, addressing issues such as service accessibility, physical environment and activities within our residential withdrawal units. The report also includes some positive feedback about our team in Preston and Obi, our 'therapeutic cat'.

This month's report on our response to feedback from people who used our services in March includes comments on the menu and physical environment our adult residential withdrawal services and a summary of compliments about our new Preston site (and the staff working there), as well as the ease of accessing our services.