Making complaints, providing feedback & accessing your information

UnitingCare ReGen is committed to providing you with the best possible services which continue to meet your needs and are consistent with the principles set out in our Client Charter.

We try to provide the best quality services possible, but we know we don't always get it right.

Receiving feedback from people who use our services is one of the most important things we can do to keep improving what we do and make sure that we keep up to date with people’s changing needs.  If you have a comment or complaint about your experience of using our services, we welcome your feedback and will work with you to provide an appropriate response.

If you have a suggestion about how we can improve our services, we'd love to hear it.  Complete the Client Feedback Form below, or send us an email.  To see how we've responded to previous feedback, see our monthly reports.

If you are unsure about how to provide your feedback or would like some support to make a complaint, contact Regina (our Consumer Participation Facilitator) on 03 9384 8894.

 

 

Consumer feedback documents

Client charter

Client feedback form

Making complaints & accessing your information (brochure)

Client Privacy and Confidentiality Policy

Client Rights and Managing Client Complaints Policy