Consumer Feedback

ReGen receives a lot of great feedback from the people who use our services.  Our consumer feedback form provides people with the opportunity to assess how we live up to the principles set out in our Client Charter.

We regularly report back to our consumers on what action we have taken as a result of the suggestions  we have received, or how we are working to resolve identified problems.  These reports are made available in the waiting area at our Coburg site. See below for the full list of reports.

Our report  on how we've responded to feedback from people who used our residential withdrawal services in January. Topics include impacts of the current construction works on our Mother and Baby unit on the site of Curran Place, suggestions for improving both our adult and youth services and a summary of comments on what people love about those services.

Our report on how we've responded to feedback on pain management and the length of our non-residential rehabilitation programs from people who used our services in December.  The report also includes some sample positive comments about our withdrawal and rehabilitation services.  This report is a little shorter than usual, as some December feedback has not yet been reviewed.  It will be included in our January report.  

Our report on how we've responded to feedback from people who used our services in September outlines some program and menu changes at our residential withdrawal services, together with a sample of compliments from across  our programs.  Note: some feedback provided during September has not been incorporated within this report but will be carried over to our October report.

Our report on how we've responded to feedback from people who used our services in Augst includes what we've been doing to keep waiting times down, how we can improve people's experience of residential withdrawal and our practice when our staff are with clients in public settings. It also notes some of the common compliments received about the activities program at Curran Place.