Consumer Feedback

ReGen receives a lot of great feedback from the people who use our services.  Our consumer feedback form provides people with the opportunity to assess how we live up to the principles set out in our Client Charter.

We regularly report back to our consumers on what action we have taken as a result of the suggestions  we have received, or how we are working to resolve identified problems.  These reports are made available in the waiting area at our Coburg site. See below for the full list of reports.

Our report on how we've responded to feedback from people who used our services in June includes suggestions about the Catalyst program and consumer resources in our residential withdrawal services.  It also captures some positive feedback about the value of Cognitive Behavioural Therapy (CBT) in our non-residential rehabilitation programs and the support received from different workers at Curran Place.

Our report on how we've responded to feedback from people who used our services in May includeds changes that are happening within our residential withdrawal and non-residential rehabilitation programs.  It also includes a selection of representative positive comments about the content and structure of our programs.

Our latest report on consumer feedback received during February and March includes our response to suggestions for improving our programs, physical environment and the accessibility of our services.  It also includes compliments about the nutrition and yoga sessions that occur within several of our services and the benefits of providing Myki cards for people participating in the Catalyst program.

Our report on feedback from people who used our services during April includes our response to comments and suggestions on waiting times along with resources and support services at our residential withdrawal services.  It also includes a summary of compliments on people's experiences of our services.  As much as we appreciate constructive criticism to help us keep improving our practice, it's terriffic to hear when our programs have the intended impacts on people's lives.

Our report on consumer feedback received during November and December 2014 includes our responses to a range of issues at Curran Place, our adult residential withdrawal service.  Issues included how to manage tobacco smoking during withdrawal, comments on the food available and exercise options.  We’ve also received positive feedback about the staff at both our residential withdrawal services, the group programs at Curran Place and the impact of yoga sessions.