Consumer Feedback

ReGen receives a lot of great feedback from the people who use our services.  Our consumer feedback form provides people with the opportunity to assess how we live up to the principles set out in our Client Charter.

We regularly report back to our consumers on what action we have taken as a result of the suggestions  we have received, or how we are working to resolve identified problems.  These reports are made available in the waiting area at our Coburg site. See below for the full list of reports.

Our latest report includes responses to suggestions about repairs/maintenance at Williams House and concerns about recent waiting times to gan entry to residential withdrawal at Curran Place.  It also includes examples of feedback on different parts of the Curran Place program and the work of our Care & Recovery Co-ordinator (who has been piloting one of the new roles to be established under the new Victorian AOD treatment system, due to commence in August)

Our latest report includes our response to suggestions about the activities program at Williams House (youth residential withdrawal), increase opportunities for consumer participation and how we can make our withdrawal services more accessible to Aboriginal people.  It also includes feedback from family members on the ARC program.

Our latest report provides a summary of responses to consumer feedback in November and December last year.  It covers a variety of suggestions about how we can improve consumers' experience at Curran Place (adult residential withdrawal) and increasing after-hours access to our services.

It also picks up some common compliments for our staff (and pets).