COVID-19 - We're here for you

We’re committed to providing quality alcohol and other drug (AOD) treatment and support to the community during the COVID-19 pandemic.

We have made some changes to the way we deliver services to prioritise both staff and client safety.


To help reduce the spread of COVID-19, we have moved most of our face-to-face services to telephone and telehealth support, including:

  • Intake & Assessment Services
  • Alcohol & Other Drug (AOD) Counselling services (including forensic counselling)
  • Care & Recovery Coordination
  • Non-residential withdrawal support
  • Overdose Prevention Program
  • Family Counselling and Family Reunification Programs
  • Specialist Family Violence Advisors
  • Peer Support
  • Client courses including Alcohol Considering Change, Cautious with Cannabis, Methamphetamine Personal Education Program and FOCIS (First Offender Court Intervention Service)

Residential Withdrawal Services: Curran Place Adult & Mother Baby Withdrawal Service and Williams House Youth Residential Withdrawal service remain open.

Both services are closely following advice from the Department of Health and Human Services and operating at reduced capacity to ensure physical distancing can be maintained and food supplies managed. We are monitoring for symptoms of COVID-19 including daily temperature checks.

We have restricted visitors to these services. 

Non-residential day programs - Catalyst, Torque and South East Catalyst: Current clients are being offered telephone-based support while we work on video and online options for the next round of these programs.

Competency based education including First Aid: These programs have been temporarily suspended while online options are explored.

To access any of our AOD services, please call our Intake team on 1800 700 514

We encourage all clients and their families to visit the Uniting page for further information on how Uniting is responding to the COVID-19 pandemic.

We also encourage our clients to keep up-to-date with the latest information from the Department of Health and Human Services via their COVID-19 page:

Other useful links:

Penington Insitute has produced a series of informational resources for people who use drugs, their family and friends and the AOD sector:

Harm Reduction Victoria has produced a resource for people on pharmacotherapy in Victoria

VAADA – the peak body for AOD services has created a dedicated page for AOD service updates during COVID-19

24 hour support services

Directline – 1800 888 236

24 hours, 7 days free and confidential AOD counselling, support and advice

Lifeline 13 11 14

National Sexual Assault, Family Violence Counselling Service: 1800 737 732

Kids Helpline 1800 551 800

Parentline Victoria (8am-midnight) 13 22 89

MensLine Australia 1300 78 99 78