Intake Service
Our Intake team is available from 9:00 am - 5:00 pm Monday to Friday on 1800 700 514 to discuss your treatment and support options.  If you call after 5.00pm, you may not be contacted by the team until the following business day.
Our Intake staff will conduct an initial telephone screening and refer you to the most appropriate service.  Depending on your individual needs, this may be to services provided by another organisation.
Undertaking Assessment

For people requiring one (or more) of our treatment services (as opposed to a brief counselling session or group educational program) an assessment is the next step in identifying their particular needs and any potential barriers to participating in AOD treatment.

During the assessment, our staff will ask a series of questions in order to get an accurate picture of your current circumstances. This infomation enables matching with the most appropriate service.  Once the assessment is completed, we will work with you, your family (if appropriate) and other relevant services already engaged working with you to develop an individual treatment plan and help you prepare for the next stage of your treatment.

If our services do not provide the best match for your needs, we will help you access other, more suitable treatment and support options.


Preparing for your assessment:

  • Please bring your Medicare Card and one additional form of identification.
  • If you are planning to use one of our withdrawal services, you may need to see a doctor prior to admission.  This could be your own General Practitioner, or the assessment worker can help you to access a doctor.
  • Assessments generally only involve the person being assessed and the assessment worker.  However, you can arrange to have a support person attend with you if you wish.  This can be a family member, friend or support worker.
  • Appointments are available for Mental Health Case Managers to attend with a client. A referral is required in cases where a client is being case managed by other health services and welfare services.